General help

How does the Redeemers Connect Christian courtship platform work?

Redeemers Connect provides a safe, secure and trusted way to find and communicate with fellow Christian singles who are also in search of a life partner. As a courtship platform, Redeemers Connect is meant to support the efforts of brethren who are serious and ready to settle down in marriage with the right partner within 12 to 24 months after registering as a member. To connect, you choose a username (a screen name) and set up a profile describing yourself and the type of person and relationship you are looking for. You can view other people's profiles by searching the platform and, in turn, they can view your profile. When you find someone that interests you, you can send a message via the site to their username. The message is sent to their email address from your username - your real name and email address are never shown. In turn, you may receive messages from other members. These messages will be from their username and not their real email address, protecting both your and their privacy. When you are ready you may choose to tell the other member your real contact details. We recommend that you read our safety guidelines.

What is the difference between a member and a subscriber?

Everyone who sets up a profile is a member. To contact someone for the first time, for example, you need to be a paying subscriber.

Is it free, or is there a catch?

To become a member is free. Once you sign up, you get a silver membership status. Silver members can assess certain features of the site, including starting a chat dialogue with potential matches. Full access to all features is available for paying subscribers, also referred to as Gold members. Our subscription rates are very reasonable. Please visit our subscription page to view our rates.

Why can't I send messages?

To send messages you must be a member. Please visit our a href="https://redeemersconnect.org/subscription">subscription page to view our rates or to sign up.

Is my privacy respected?

Yes. Your details will never be given to other members or used for any purpose without your permission. For full details please review our privacy policy .

Are contents censored?

As a general rule, no. However, we reserve the right to hide, delete or modify unacceptable profiles. Amongst other reasons we reserve the right to delete or modify profiles that:

  • Contain contact information such as email or Skype addresses, Telephone numbers, addresses, etc.
  • Are illegal, e.g. under 18 years of age or solicit contact from people under 18 years.
  • Are racist or attack other groups or religions.
Please refer to our terms of use for full details.

How do I get to the Home page?

Select the Redeemers Connect logo at the top of the page to go to the Home page. Alternatively, you can also simply click on the Dashboard page once you are signed in and you will be automatically redirected to the home page.

Login help

I've forgotten my login details. How do I find them?

Easy! Just click on the Forgotten Password link, complete the simple form and we'll email you a reminder of your username and a link that allows you to reset your password. If you joined with your social network account, click on the related button and sign in with your social network details. If you still have a problem, please contact us .

Can I change my password?

Yes. Go to the “dropdown” icon at the top right-hand corner of your profile page, click on “profile edit” and follow the edit instructions.

How do I log out?

You can log out from every page on the site by selecting the “dropdown” icon next to notification (at the top right of every page) and then selecting “Log Out” from the options displayed.

Profile help

Why must I set up a profile to use the platform?

You can search the platform as a guest without setting up a profile. However, to view full member profiles you need to sign up and become a member. Remember, it's free to become a member.

Do I have to pay to set up a profile?

No. To set up a profile you simply need to register and become a (free) Silver member; it is only necessary to become a (paying) Gold subscriber when you, for example, want to be able to read messages sent to you by other members.

How do I set up my Profile?

If you are not yet a member, start by joining Redeemers Connect for free. If you're already a member, just sign in and click on “profile edit” from the dropdown icon at the top right-hand corner of the website.

Can I change my Username?

No. We recommend you choose your username carefully when signing up. If you feel the need to change your username, please contact our support team.

How do I change my Profile?

Go to “Profile edit” and follow the edit instructions

Can I hide my profile from public view?

Yes, you will be able to hide your profile. Go to the dropdown icon at the top right hand of your profile page and click on “privacy”. You can change your settings from 'everybody' to 'only me' on that page. Note that you can switch this back to 'everybody' at any time if you so wish.

How do I delete my profile?

Go to the dropdown icon at the top right-hand corner of your profile page, click the “profile edit” tab and scroll down to the end of the page. You will see a ‘Delete Profile' link at the bottom. NB: This process cannot be reversed and will completely delete all your details on the site. If you are a subscriber and have time left on your subscription, it will be deleted with your records and cannot be refunded or applied to other (future) profiles. If you are not sure about this, we recommend that you simply hide your profile.

Photo help

How do I add a photo to my profile?

Go to Photo (can be found next to the dashboard) and follow the guidelines for uploading photos and creating albums.

Does my photo automatically show on my profile?

No. All newly uploaded photos must be checked and approved by our support staff before they become publicly visible. The same is true of existing photos if you change your main profile photo. Photos are usually checked within 24 hours of upload, but this may be longer at times of high demand, and on weekends when we have fewer staff on duty.

Are there any specific requirements for adding photos?

Yes. Your photo must either be in JPEG, GIF or PNG format. Your photo must be less than 32MB, but there is no restriction on the dimensions of the image you upload. We will automatically resize it if it is too large.

Why did my photo disappear from my profile?

Your photo may be deleted if it does not comply with our technical requirements, is obscene or is a picture of a celebrity or other copyrighted material such as cartoon pictures.

How do I invite someone to view my private photos?

When creating your album or uploading your photos, you have the option to password protect your pictures. This means that only members with whom you share the password with can view your photos/album.

Search help

How do I search?

For a quick and simple search, go to Quick Search on the dashboard page. You can also specify your requirements in the Advanced Search form and click 'Search'.

How do I search for a specific member name?

Simple. Go to the search section, enter the other person's username or part of their name and click 'Go'.

Why do I not get any results when I search?

You are most probably making your search criteria too narrow. Try relaxing your requirements a bit, e.g. a wider age range, etc.

What is a match?

Matches are other members whose profiles meet the criteria you specified in your “Matchmaking preferences” page when you click on the dropdown icon at the top right-hand corner of your profile page. Our matching engine performs two-way matches, so members will only appear in your match list if your profile also meets the criteria they specified for their matches.

How do I refine my matches?

Fill in all questions Matchmaking preferences page.Make sure your profile is as complete as possible and that your desired partner details are not too open. For example, if your desired partner is a female aged between 18 and 80 living anywhere in the world matching will not work well for you. The trick is to find the right balance between too open a match and too narrow a match. As well as the profile details you specify for a match you have the option to rate how important each detail is.

How do I add someone as a favourite?

Simply select the “More” tab next to their profile photo and click on “bookmark or flag” to keep them in your favorites list.

How do I see when a member was last online?

Knowing when someone last logged in is very useful when you look at their profile. If you're on a PC or on your tablet, this will automatically display. This feature is however not possible on a mobile device.

Can I remove an unwanted fan or match?

Unfortunately, no. Such matches might still appear in matchmaking or search results. That said, you can block on other users from contacting you or sending messages. This option is available under the “More” tab when you go to the user’s profile page. Click on he drawdown icon and select “block”.

Contacting other members

How do I contact another member?

While viewing another member's profile, you can start a chat message, send a wink or send a gift. click on any of these icons displayed next to their profile photo to start communicating.

Will any of my details be exposed?

No. The message sent to the other member will only contain your username, your message and brief instructions telling them how to reply. See our privacy policy for further details.

Must I be a subscriber to receive messages?

No, you will receive messages even if you are not a subscriber. However, you will not be able to view or read your messages or continue chat dialogue unless you are subscribed as a gold member

I'd prefer not to receive messages in my regular email inbox. Can you help?

We suggest you set up a free Web-based mail account with a service such as Outlook and use this email address in your profile. Note that there is a potential down side to using free email services. Some of them disable your account if you do not check it regularly. In that case the emails other members send to you will be lost and, if we receive several consecutive bounces from your address, we may hide or remove your profile.

How do I stop receiving messages from a specific member?

Go to their profile, select the “More” tab next to the profile photo and click on the 'Block' link. If they try and contact you in future, they will see a note saying that you have blocked messages from them and that they cannot contact you. Remember only you can remove the message block.

Is it possible to know if a message I sent has been read?

Yes, this is possible for the web apps but not for the desktop version.

Subscription Help

What does it cost to subscribe to Redeemers Connect?

We offer a range of competitive subscription packages, please visit our subscription page for details.

How can I pay?

We offer a secure credit card payment facility which includes Visa, Mastercard, American Express and Discover. Alternatively, you can pay via paypal. Full details appear in our subscription section.

Is it safe to enter my credit card details on the site?

Yes. Credit card payments are processed using our Paypal and Stripe card-processing gateways. These are two of the largest and most respected global payment processing companies. All your card details are encrypted for maximum security whilst travelling over the Internet. Further, no credit card details are stored anywhere on our website.

What will appear on my credit card account?

Payments will be shown as a purchase from "Redeemers Connect".

Will my subscription be renewed automatically and if it is, how can I cancel it?

Yes, if you subscribe using PayPal, a credit/debit card or via our mobile App, then you will be re-billed at the end of your first subscription period. However, if you cancel your agreement before your renewal date, then you will not be re-billed. 
Should you wish to cancel your PayPal or credit card automatic renewal, simply visit your paypal account and cancel subscription, To cancel automatic renewals made via the App, you will need to do so through your Google Play account. You will find detailed instructions here . Please note, automatic renewal cancellations can take your payment provider up to 48 hours to process.

I have not used all of my subscription and want to delete my profile. Will I be refunded the balance?

No, unused portions of a subscription are generally not refundable. Deleting your profile will result in your unused subscription being lost.

Will my profile remain on the site after my subscription ends?

You may be asked for an additional level of authentication called MasterCard SecureCode or Verified by Visa depending on your card type. These systems have been put in place by the card networks and the banks in order to provide an extra layer of security against fraud, and some banks have started to make it compulsory for all online transactions when shopping with a merchant that supports SecureCode / Verified by Visa as we do.

What is the difference between a silver and gold subscription?

As a gold subscriber, you have access to all features on the website including video calls. As a silver subscriber, your access is rather limited to certain features.

Safety and Privacy Help

How do I block someone?

While viewing a member's profile, select the Block option from the More (...) dropdown. Blocked members cannot see your full profile and will not be able to contact you..

How do I report someone?

If another member's behavior is giving you cause for concern or if someone's being downright abusive, please let our Support Team know by selecting the 'Report Abuse' option in the More (...) dropdown. All complaints are treated in the strictest confidence and could result in, amongst other things, the suspension or deletion of the offending member's profile.

Password protected photo
Password protected photo
Password protected photo